Privacy Policy

Template version: 24 August 2026.

TravelOffice SaaS provides the TravelOffice software platform. Each subscribing travel agency operates an isolated workspace and is generally responsible for the personal information it captures about its own clients, passengers, employees and suppliers.

Information processed

TravelOffice may process account details, agency information, client and passenger records, identity/passport information, quotations, invoices, vouchers, payment records, support records, security logs and other information entered by authorised workspace users.

Purposes

Information is processed to provide and secure the service, authenticate users, generate travel and accounting documents, support agency operations, maintain audit trails, prevent abuse, recover data and comply with legal obligations.

Security

The platform uses tenant-scoped access controls, role-based authorisation, encrypted application payloads for business records, secure password hashing, session controls, CSRF protection, audit logging and encrypted backups. No internet service can guarantee absolute security.

Retention

Active workspace data is retained while the service is provided and as required for operational or legal purposes. Closed tenants are assigned a retention/purge date by the platform administrator. Permanent deletion should occur only after applicable legal, accounting, tax, contractual and dispute-retention requirements have been considered.

Data-subject requests

Requests for access, correction, deletion or objection should normally be directed to the relevant travel agency because that agency controls the client relationship. Platform-related privacy enquiries may be sent to info@traveloffice.co.za.

Cross-border and service providers

The operator should document the actual hosting location, email provider and any other subprocessors before launch and ensure appropriate safeguards where personal information crosses borders.

Contact

TravelOffice SaaS
Privacy: info@traveloffice.co.za